REFUND POLICY

Last updated: 11 October 2026

This Refund Policy applies to purchases of vehicle history and inspection reports ("Reports") made through DataCar, operated by Ifcon Technology Sdn Bhd. Please read this Policy carefully before making a purchase.

1. Nature of Our Reports

Reports are digital products that are generated and delivered electronically immediately upon successful payment. Because a Report is created and made available to you at the point of purchase, it is generally treated as a delivered digital good and is non-refundable once it has been successfully generated, except as described below.

2. When a Refund May Be Given

We will consider a refund or a free replacement Report where:

• you were charged more than once for the same order due to a technical or payment gateway error (duplicate charge);
• payment was successfully deducted but the Report was not generated or delivered to you due to a system or technical error on our part;
• the Report could not be generated at all because the vehicle registration number you searched returned no data, and no partial Report was delivered;
• you can demonstrate that the Report delivered was for the wrong vehicle registration number due to an error on our part.

3. When a Refund Will Not Be Given

We do not provide refunds where:

• the Report was successfully generated and delivered, but you are dissatisfied with the findings, condition, or accident/history status shown in the Report;
• the underlying data available from our sources for the vehicle was limited or outdated — Reports reflect the best data available to us at the time of generation;
• you entered an incorrect vehicle registration number and the Report was generated and delivered accordingly;
• you simply changed your mind after the Report was successfully delivered;
• the request is made more than 7 days after the date of purchase.

4. How to Request a Refund

To request a refund, email us at noreply@datacar.my within 7 days of your purchase, quoting your order number, the vehicle registration number searched, and the reason for your request. We may ask for supporting evidence (such as payment receipts or screenshots) to assess your request.

5. Refund Review and Processing

• We aim to review and respond to refund requests within 5 business days of receipt.
• Approved refunds will be credited back to your original payment method. Depending on your bank or card issuer, it may take 7–14 business days for the refund to reflect in your account.
• Where an e-Invoice has already been issued for the order, a credit note will be issued in accordance with applicable e-Invoicing requirements.

6. Chargebacks

We encourage you to contact us directly to resolve any payment issue before initiating a chargeback with your bank or card issuer. Unwarranted chargebacks may result in suspension of your account pending investigation.

7. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

8. Contact Us

For any refund-related enquiries, please contact us at noreply@datacar.my.